What if I'm unsatisfied with my purchase?
We value your satisfaction with your purchase. If you are unsatisfied for any reason, please reach out to us at info@arcaneherb so that we can fully understand your concerns. We are committed to resolving the situation and will do our best to find a satisfactory solution. Please note that, for health and safety reasons, we do not accept returns for food-related products.
Where do you source your herbs from?
At Arcane Herb, we are dedicated to providing you with high-quality medicinal ingredients sourced from reputable suppliers in China. We take pride in carefully selecting herbs from specific regions in China known for their exceptional quality. The quality of Traditional Chinese Medicine (TCM) herbs is closely tied to their place of origin, which is why we source each herb from the Chinese province where it flourishes.
While not all of our herbs are certified organic, they are often cultivated using organic practices. We strive to ensure that our herbs meet our stringent quality standards, prioritizing their purity and therapeutic value.
You can trust that Arcane Herb is committed to delivering trustworthy and reliable herbal products that meet your expectations for quality and effectiveness.
How long are our herbal products good for?
Dried herbs and herbal teas have a typical shelf life of 1 to 3 years when stored correctly in airtight containers, away from heat, light, and moisture. For the best flavor and potency, we recommend using our herbal products within the first year. To extend their shelf life, store dried herbs in airtight containers, protect them from heat, sunlight, and moisture, and check for freshness regularly. Replace any herbs that show signs of diminished quality.
When will you ship my order?
We ship orders Monday through Friday. We aim to ship orders the same day they are placed. Some orders placed later in the day may be shipped on the next business day. Orders placed on Fridays may ship on Monday.
Do you ship internationally?
We are actively working on expanding our shipping options to accommodate international orders and serve our valued customers worldwide. If you are interested in international shipping, please get in touch with us, and we will explore the available solutions to fulfill your request. We appreciate your patience and interest in our products.